Privacy Protection Policy

w99p Privacy Policy

Q: How can I request deletion of my personal data?

Send an email to support@w99p.wine to request deletion. We will act as quickly as possible, except for data we are legally required to retain. You can also reach us directly via 24/7 Live Chat.

This document explains how we protect your personal information when you play on the w99p platform.

Privacy Protection

This Privacy Policy ("Policy") is an official document explaining how personal information of users ("you" or "user") of the w99p platform website www.w99p.wine ("Platform") is collected, processed, retained, and protected. By continuing to use the Platform, you are considered to have accepted the terms set out in this Policy.

Last updated: 30 October 2026

01 Personal Information We Collect

When you register an account and play on the w99p platform, we may receive the following categories of personal information from you—

A. Information you provide directly

Your name provided at registration, date of birth required to verify your age, contact number, and email address
KBZPay, Wave Money, AYA Pay, or bank transfer details required to verify payments
Any communication records you provide when dealing with us, for our operational review
Any data you submit when making a personal data protection request

B. Information collected automatically from your use of the Platform

IP address, browser type and version, mobile device model
Date, time (Myanmar Standard Time), and duration of access to the Platform
Pages visited, games played, and gameplay data
Deposit and withdrawal transaction records on the Platform

C. Cookies and tracking technologies

We use session cookies and persistent cookies to keep the platform running smoothly and to improve your gaming experience. You can disable cookies in your browser settings. Please note that doing so may cause some platform features to stop working normally.

02 Purposes for Using Your Information

We use your personal information only for the following purposes—

To open, verify, and maintain your w99p account
To process deposits and withdrawals, and to maintain financial transaction records
To manage bonuses, promotions, and VIP tier rewards
To verify age and prevent users under 21 from accessing the platform
To conduct Anti-Fraud checks and keep the platform safe
To measure service improvement efforts
To carry out Responsible Gaming practices effectively
To provide 24/7 customer support

We do not use your personal data for any purpose beyond what is stated here. We do not intentionally collect any personal data that is not needed to provide our services.

03 Personal Data Sharing and Disclosure

w99p will never sell, rent, or give your personal data to advertising organisations, third-party marketing companies, or any third party unrelated to our operations. Your data may only be disclosed in the following situations—

Service agents: Financial service partners such as KBZPay, Wave Money, and AYA Pay that process payments — solely for financial verification purposes
Technology service providers: Companies that assist with platform development and technical operations — they are required to uphold the same privacy obligations as we do
Legal requirements: When required by legal proceedings, court orders, or regulatory actions
Platform protection: When disclosure is needed to investigate suspected fraud, money laundering, or threats to platform security

We do not permit any third party to use your data beyond our stated purposes.

04 Data Protection Methods

We have put in place technical and organisational security layers to keep your personal data safe—

All data transfers between your browser and our servers are protected with SSL/TLS encryption
Financial information is stored encrypted; it is never stored in plain text
Our staff only have access to data they need to carry out their responsibilities (need-to-know basis)
Security checks are carried out regularly within the platform
Strong password requirements are in place to protect account access

No communication system anywhere in the world can guarantee 100% protection. We therefore ask that you also play your part by keeping your account and login details secure.

05 Data Retention Period

We retain your personal data for the following periods—

While your account is active: Personal data is kept for as long as your w99p account remains open
After account closure: Financial and legal records may be retained for a set period as required by law
Data deletion requests: Where permitted by law, we will act on these as quickly as possible

Data that has passed its retention period is securely deleted or anonymised.

06 Your Personal Data Rights

Every user of the w99p platform has the following rights regarding their personal data—

Right to access

You can request to see what personal data we hold about you

Right to correction

You can request that inaccurate personal data be corrected

Right to deletion

You can request deletion of your data unless we are legally required to retain it

Right to object

You can object to unsolicited marketing or certain uses of your personal data

Right to data portability

You can request a download of the personal data you have provided

Right to restrict processing

You can request that we pause data processing while we review our actions

To exercise these rights, contact us at [email protected]. Our 24/7 support team is ready to help.

07 Children and Under 21 Individuals

The w99p platform is for players aged 21 and above only. We do not intentionally collect or store personal data of children or young people under 21. If we discover that someone under 21 has accessed our platform, that account will be closed immediately and all related data will be deleted.

If you become aware that a child under 21 has accessed our platform, please notify us immediately at [email protected].

08 Third-Party Links and Services

The w99p platform may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites. When visiting a third-party website, please read its privacy policy directly.

09 Policy Changes

We may update this privacy policy from time to time. If there are significant changes, we will notify you via an on-platform notice or an announcement at login. Continuing to use the platform after any update means you accept the revised policy.

The date this policy was last updated is shown in the introduction section at the top of this page.

10 Contact Us

For questions about this privacy policy, personal data rights requests, or complaints, please contact our support team—

Email: [email protected]
Live Chat: Reach us directly via the platform's 24/7 Live Chat

Our Burmese-speaking staff are available anytime to assist you.

Questions about Data Protection

Answers to questions players ask most often

The w99p platform protects your data with SSL encryption. Our staff can only access it on a need-to-know basis, and we never share it with third parties unrelated to our operations.

Financial information is encrypted and stored securely. It is shared with payment service partners only to process transactions, and those partners are required to uphold data protection obligations.

Send an email to [email protected] to request deletion. We will act as quickly as possible, except for data we are legally required to retain. You can also reach us directly via 24/7 Live Chat.

No. We do not sell, rent, or give your personal information to advertising companies, marketing organisations, or any other third party. It is used only to the extent needed to provide our services.

You can turn off cookies. However, some platform features may not work as expected. We recommend keeping session cookies enabled for the best experience.

Yes. If a data breach affects your personal data, we will act as quickly as possible and notify you about what happened and what steps are being taken.

Got questions about your personal data?

Our support team is available 24/7 in Burmese to help you

[email protected]